Recovery
Blocking a SIM card
In Turkish: SIM kartı bloke ettirme
Asking your operator to suspend the SIM of a lost or stolen phone so calls and SMS codes cannot reach whoever holds it.
SMS codes arrive on the SIM, so whoever has your phone may be able to receive them and reset passwords. Blocking the SIM, or reporting the line as lost, cuts that route. The operator can usually issue a new SIM with your number afterwards.
How to ask for it and what ID is needed differs between operators, so find the right number and steps before you need them.
What to do
- Note your operator's customer service number somewhere you can reach without the phone.
- If the phone is stolen, call the operator from another phone and ask to suspend the line.
- Then secure your email and bank accounts, which can be reset with SMS codes.