Recovery
Chargeback (card dispute)
In Turkish: Chargeback (karttan itiraz)
A request to your bank to reverse a card payment when goods never arrive, a charge is fraudulent or you did not authorise it.
Card payments usually give you a way to dispute a charge through your bank. The bank looks at what happened and may return the money, depending on the facts and its rules. Time limits apply, so reporting quickly matters.
Evidence helps: screenshots of the ad, the page, the messages and the receipt. A dispute is a safety net, not a guarantee, and it works best for card payments rather than transfers to a person.
What to do
- Call your bank as soon as you spot a wrong or fraudulent card charge, and ask how to dispute it.
- Keep the evidence: ad, order page, messages, receipt and dates.
- Ask your bank about the time limit for disputes on your card, as rules vary.